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    Q&A with Vice President Leni Robredo IT-BPM Leadership Roundtable

    Q&A with Vice President Leni Robredo
    IT-BPM Leadership Roundtable

    [START 00:01:00]

    JACK MADRID: We have quite a number of questions that I see raised hands. And so, let us start with Mr. Jojo Olingan. Hi Jojo.

    JOJO OLINGA: Hey Jack, good morning. Hey Ma'am Vice President, good morning po.

    VP LENI: Hi Jojo!

    JOJO OLINGA: Salamat po for giving us this opportunity. And listening to you and Jack is right. You have so much information already about our industry, but my question lang po ma’am and with regards and related to what Jack and Benedict presented po kanina. In terms of the need of the industry, 'yung having digital infrastructure. Meron po ba tayong– what to expect from your administration in terms of how we can strengthen the digital backbone of the country which is very important for us to grow, and all the provinces, and which is also related to the work from home that we are doing right now and you know how we can improve you know the nation– the country's internet access especially ma'am the cost of internet connectivity which is quite high here in the Philippines. So, how can you help us po on that [inaudible 00:01:16].

    VP LENI: Ito we already came out with the program, I think early December. Pag tinignan kasi natin Jojo 'yung ating budget ngayon for infrastructure, siya talaga 'yung pinakamalaki. Halimbawa 'yung Build, Build, Build Program siya talaga 'yung pinakamalaki. And ako, sangayon naman ako na bigyan ng maraming pera 'yung Build, Build, Build eh. Pero 'yung sa akin kasi gusto ko siyang i-tweak na 'yung Build, Build, Build Program sasagot siya sa kung ano 'yung kinakailangan natin ngayon.

    And may na-identify na apat na 'yun 'yung magiging priority areas for the Build, Build, Build Program and one of them is really digital infrastructure. Pag tiningnan kasi natin 'yung ating– saan ba natin ginagastos 'yung napakaraming pera ngayon? Makikita natin na marami dun ‘yung influenced politically, 'yung political influence nakapasok. Halimbawa 'yung mga covered court, 'yung mga usual na mga local infrastructure program and I think at a time like this when we are reeling from the pandemic, kailangan munang hingiin 'yung cooperation ng marami sa mga local officials natin and marami sa mga members of Congress, na lahat tayo mag-contribute kung ano yung pinakakailangan ngayon.

    So, aside from digital infrastructure, ang isa din na na-identify namin 'yung active transport, 'yung mass transport. Karamihan kasi ngayon napupunta talaga– as I've said roads, bridges, okay naman 'yun. Okay naman 'yun pero 'yung realization na hanggang hindi natin inaasikaso 'yung mass transport hindi magiging equitable 'yung growth. Hanggang hindi natin inaasikaso 'yung mass transport, kahit maggawa tayo ng gawa ng roads 'yung traffic hindi naman mag-iimprove kasi dagdag lang ng dagdag 'yung mga sasakyan. So, para sa akin digital infrastructure, 'yung active transport, 'yung ano din, ang magiging problema na natin and it is right at the corner, 'yung water supply.

    'Yung water supply natin magiging problema na very very soon, and I think government has to spend also for that. So, hindi ko na i-discuss 'yung iba pero balik lang ako sa digital infrastructure. 'Yung pangangailangan natin for that na-exacerbate because of the pandemic. Pero pag tiningnan natin 'yung budget natin parang hindi siya pandemic budget. Meaning to say, grabe na nga 'yung problema natin with connectivity pero hindi pa natin binigyan ng maraming pera.

    Hindi ko maalala 'yung exact figure na hiningi ng DICT para makalatag sila ng mas decent na digital infrastructure, pero hindi nga yata 10% 'yung binigay sa kanila. Meaning to say, walang appreciation sa pangagailangan, pero hindi lang kasi 'yun eh, hindi lang siya budget. Pero marami tayong mga regulations na actually very prohibitive.

    Halimbawa, bakit ba ang dami ng mga ISP providers, bakit ang dami na hindi na-iincentivize na mag-invest? Hindi na-iincentivize na mag-invest kasi pahirapan. Pahirapan 'yung pagkuha ng mga permits, ang reklamo sa atin noong mga providers, they have to deal with all levels of government, from the national to the provincial to the city, to the barangay, and this has to stop.

    Kasi pag ginawa natin na essential industry– essential na infrastructure 'yung digital infrastructure, kailangan 'yung national government 'yung mag-lead na siya na 'yung sasalo. Meaning to say, you don't require the applicants to deal with the– di ba 'yung lahat na pahirapan every step of the way.

    Pangalawa, marami din 'yung mga existing laws natin na also prohibitive. Meron na ngayong– dati merong hinihingi na amendments to the constitution, pero ngayon merong ipinasa and it is now before the bicam, 'yung Public Service Act. Parang amendment to the Public Service Act na 'yung telco, 'yung mga ISP providers, hindi na kinakailangan na dumaan sa Congressional franchise para mas mapabilis 'yung application. Kasi alam naman natin kung ano ang nangyayari pag dadaan pa sa Congressional franchise. Maraming opposition ito, maraming opposition pero sa akin kasi whatever will untie the knots, kailangan na natin gawin. Maglagay na lang tayo ng safeguards. Maglagay na lang tayo ng safeguards pero we cannot allow 'yung mga nagli-limit kasi sobrang layo na natin.

    Pag kinumpara tayo sa mga ASEAN countries, nasa bottom tayo. Considered pa lang tayo na starter as far as digital infrastructure is concerned. 'Yung connectivity all over the country, meron ngang mga barangay na wala pang connectivity at all. So, how do we take advantage of the opportunity ng sector ninyo? Alam mo 'yung opportunity kasi to have as many hubs as possible di ba? And not just concentrate them on the big cities. As many hubs as possible kasi unang-una, 'yung trabaho for a lot of people, pero hindi natin 'yung magagawa hanggang hindi natin inaasikaso 'yung digital infrastructure.

    JACK MADRID: Yeah, thank you very much Madam Vice President, Jojo. We have so many raised hands. And I will– please keep your questions crisp and short. Let us now hear from one of our board of trustees, Celeste Ilagan. Hi Celeste!

    CELESTE ILAGAN: Hi Jack, thank you. Madam Vice President good morning.

    VP LENI: Good morning!

    CELESTE ILAGAN: Very welcome remarks on how you plan to support our industry and I am also very heartened that you understand a lot about our industry and our concerns. Now, you just mentioned difficulties in dealing with you know branches of government, sa LGU siguro and all that. So, ang question ko po is about ease of doing business. We have passed the Ease of Doing Business Act and still we hear investors complain about you know, the difficulties of dealing with government, and meron din pong mga reports na there are inconsistencies and we've experienced some of these, in how the executive branch sometimes implements the intent of laws that have been passed and there are a couple of examples na recently passed laws– sa TRAIN 1 at saka sa CREATE, and this has affected our industry. And of course we made sure that our concerns have been brought up pero palagay po namin in certain aspects na hindi kami napakinggan.

    So, under this scenario Madam Vice President, we would like to hear your views kung paano matatanggal itong inconsistencies na ito sa application of the law at saka kung minsan if there's a need to ammend the certain parts of the law. And a very specific example po, marami nang nasabi si Jack and all others about work from home, sa [CREATE 9:39] Section 309 na that affects our work from home parang permission. So, ano po 'yung view niyo madam Vice President into issuing an EO, for example so that you know, this part of the law is sort of– 'yung difficulties overcome quickly. So iyon po madam Vice President.

    VP LENI: Actually ma'am Celeste, I'm very much aware of the difficulties as far as the inconsistencies, not just of specific provisions in the law, pero lalo na sa implementation. Halimbawa, I think yung ease of doing business act saka 'yung ARTA natin, very important first steps. Pero hindi siya kasi mamamaximize kung hindi natin siya tutukan. ‘Yon 'yung pinaka tinitignan ko dito. Kailangan per industry, parang bumuo tayo ng parang isang convergence team, na 'yung lahat na kailangan natin na departments, represented doon para at that level, napapaplantsa na lahat. Kasi ngayon kasi, parang maraming agencies na kabahagi pero 'yung mga agencies, hindi nag-uusap-usap. Parang you have to deal with each and every agency para, as I said earlier, ma-untie 'yung knots na bumabagabag sa industry.

    So, halimbawa, 'yung ease of doing business, 'yung ARTA is supposed to make it very smooth and very fast para 'yung proseso sa pag umpisa ng mga negosyo magawa. Pero pag tinignan natin, although there are certain improvements, nowhere near the level that we have been hoping for. Pero pag tinignan natin kung bakit, marami 'yung mga implementing guidelines ng mga agencies ang hindi tumutugma.

    So, para sa akin, tingin ko ito 'yung pinaka problema natin sa gobyerno, na kanya-kanyang agency ini-insist 'yung kanyang mandato, pero kulang 'yung convergence platforms for everyone. And yung convergence platforms dapat ably represented 'yung industry mismo. And I am not just talking on your industry, this is a problem across all, across all industries.

    Sa pandemic nalang, sa pandemic nalang every angency was doing their own thing pero walang nagko-konduktor. So, nakita naman natin what that kind of engagement has done to our pandemic response. So sa akin ang proposal ko diyan, kailangan talaga gumawa ng convergence teams, na itong convergence teams hindi lang siya one-time, pero ito ay parang regularly nagmee-meet para at that level, ma-solve na lahat. Hindi na grabe 'yung bureoacracy na magpapa-approve pa dito. Dapat kung ano 'yung napag-desisyunan ng convergence team, iyon na 'yung i-implement.

    Of course, we have to deal with many restrictive policies na kailangan nang baguhin. Pero 'yung sa akin, national government should take the lead. Halimbawa, itong mga problema with the Local Government Units, kanya-kanyang requirements, kanya-kanyang pahirap. Para sa akin dapat nare-resolve iyon sa level ng DILG eh. Dapat ma-resolve na iyon sa level ng DILG na pag may marching order na huwag ninyong pahirapan, huwag niyong pahirapan.

    So, sa akin, I know that there are a lot of problems to unclog pero the only assurance I can give you is that una, I would be on top of it. 'Yung pangalawa, that I would make sure that every industry has a convergence team that will– ‘yun parang ano siya, para siyang ano bang tawag doon, parang first aid na team na lahat ng mga kailangang ayusin, naaayos na at that level. Hindi na humingi– kasi missed opportunity lagi eh. Pag hindi natin naasikaso, lagi talagang missed opportunity for everyone. So, ako ‘yun 'yung aking– and 'yung sinasabi ninyo ngayon ma'am Celeste, ito din talaga 'yung nirereklamo ng marami. 'Yung halimbawa, predictability of the rules. Di ba? How do you, how do you ensure na kung ano 'yung sinimulan mo until the very end, ‘yun 'yung rules? And you know, that can only be assured when we are able to ensure an open collaborative relationship between the industry and government. But we should provide the mechanism and platform for it.

    CELESTE ILAGAN: Thank you ma'am. Salamat po.

    JACK MADRID: Thank you madame Vice President, it's great to know that you are definitely on top of it. So, we have still many raised hands, but I’d like to hear from Mr. Miguel Garcia, you know, one of the veterans of our industry. Miguel?

    MIGUEL GARCIA: Hi madam Vice President.

    VP LENI: Hi Miguel.

    MIGUEL GARCIA: Good to see you again. Quick question and I know that you addressed this earlier in your talk but, this is a very burning and concerning concern for our industries. I want to very pointed about it. The CREATE bill and the revised incentives of PEZA were crafted before the pandemic and already put the Philippines in disadvantage in terms of country competitiveness. A lot of other BPO locations in the world are now growing faster that the Philippines.

    The pandemic has changed the way people work around the world. Majority of our industry employees, 80% plus, now prefer to work from home or a hybrid working models. There's a lot of risk in losing our workforce if hybrid incentives are not allowed. Would you Madam Vice President when you become President, would you support the industry in terms of revisiting the incentives, both from a tax income, tax holiday as well as incentives for working from home in a hybrid working solutions?

    VP LENI: Definitely. Definitely Miguel. We'll do away with all the restrictive you know– outdated restrictions. Ako, we need to institutionalize, we need to institutionalize remote working arrangements, and as I have said earlier, do away with outdated restrictions and regulations to digital first working. If there is anything we learn from this pandemic, is that work from home is possible, work from home gives birth to more productive people. I have seen that in our own office and to many of our workforce, it is in fact safer and as you have said, more preferable. Part of this is also encouraging and incentivizing companies to allot alternative or flexible working arrangements and expanding, of course, IT hubs to our provinces and next-level cities.

    Of course, this shift to remote work necessitates reliable, digital and telecommunications infrastructures, as I have said earlier. Which is why we really need to establish faster and more reliable electricity and internet services all over the country. Pero 'yung pinaka una natin kasing puwedeng– kailangang gawin Miguel is go back to the drawing table. Go back to the drawing table and adapt. Iba na 'yung mundo ngayon noong crineate pa– 'yung- ginawa pa 'yung mga restrictions na ‘yun. And 'yung nakakalungkot lang dito, parang we are not agile enough, na meaning to say, the situation has presented itself already since 2020. 'Di ba? it's 2022 now, and the restrictions are still there. So, para sa akin, we need to act fast.

    Pero the assurance is, we will adapt to what is both beneficial to the industry. We will make sure na binibigyan kayo ng maraming bala para makahabol. Gaya ng sabi mo na iiwan na tayo because of the restrictions. And we will make sure that we will do everything. We will do everything para makahabol because this is an opportunity for our economy to grow, to grow in ways better than what we have seen in the recent past.

    MIGUEL GARCIA: Thank you, Madam President. We're so glad that you are behind our industry. Past presidents have been very supportive, unfortunately this administration now has not heard the call of our industry, so we're delighted to hear your enthusiasm for our industry, thank you.

    VP LENI: Thank you Miguel.

    AUDIENCE MEMBER: You're on mute Miguel. I mean Jack. You're on mute.

    JACK MADRID: Sorry. Madam Vice President, I know you have limited time, we have a few hands raised but this time, let us hear from, you know, the people who do their real work on the ground for the past decades. I'd like to call on, wow, so many raised hands, Leo, Leo Villa. Hi Leo, are you here?

    LEO VILLA: Yes, good morning.

    VP LENI: Hi Leo.

    LEO VILLA: Yes, good morning. Thank you for making time for us, Madam Vice President. We have– I’d just like to ask how we would further address the problems with mass transport. The thing is that right now, what's happening– there are– what's happening right now is that we are in the process of lightening restrictions under alert level 2 and then, alert level 1. But that doesn't mean that we're out of the woods yet.

    VP LENI: Yes.

    LEO VILLA: Out of the woods yet. It also brings about on the– while working from home helps deals with those problems, not everyone is able to go to work on– able to work from home. We also– I have co-workers from my site who always have problems going from– I mean I work here in Quezon City, but I have teammates who work– who live in Rizal and still have difficulty in going to work even if my employer provides bus and shuttle services to our site. What we need to know is: how would you deal with the mass transit problem going from– to and from where we live and where we work? Thank you.

    VP LENI: Ako Leo, as I have mentioned earlier, mass transport is one of the priority infrastructure that our administration, if given the chance, would have to focus on. Naniniwala talaga tayo na ano siya, talagang nile-level niya 'yung playing field pag maayos 'yung mass transport. That is one. Pero given the kind of, you know, given the working hours and the culture and all the other things that make your industry different from the rest, kailangan mas strategic and mas focused.

    Halimbawa, pinag-usapan namin when I was in Cebu na, you know, there are a lot of things that we can create to be able to answer all the difficulties, as far as safe transport is concerned. Halimbawa, creating bus rapid transits, better, you know– halimbawa establish protected bike lanes, put up safe pathways, better bus stops, reliable railway systems for our long term needs.

    In building our public infrastructure, we must incorporate necessary protections. Sabi mo nga, natatakot pa 'yung iba because the threat is still there. Pero 'yun 'yung pinaka-core kasi nito, sino ba 'yung pinagsisilbihan natin? Paminsan, nagwa-one size fits all kasi tayo. Hindi paminsan, pero most of the time, nagwa-one size fits all tayo na parang tinatamad na tayong mag-isip kung papaano ba mase-serve 'yung particular na mga sectors. Halimbawa, we were able to do it– ano lang ito, this is anecdotal pero I will share with you our experience when we did the shuttle bus services for the frontliners. Noong nawalan tayo ng mass transport, we did a shuttle bus service for the frontliners in Metro Manila and in Cebu. Ang napansin namin, sobrang blockbuster 'yung aming mga buses. And– pero, noong ginawa namin 'yun, 'yung DOTR, meron naman siyang mga libreng buses, pero bakit 'yung mga DOTR buses lagi siyang umiikot lang na halos walang pasahero, pero 'yung sa amin, sobrang dami ng pasahero?

    So– and we realized na hindi kailangan ng rocket science to be able to do it. Ang ginawa lang namin, sinuit namin sa mga duty, sinuit namin sa mga duty ng mga doktor saka mga nurses 'yung pagdaan nito sa mga ospital. So, 'yung mga pasahero hindi kailangan maghintay ng matagal kasi pag labas nila from duty, nandiyan na 'yung bus. Napaplano nila 'yung kanilang araw dahil merong oras bawat stop, oras ng pagdating, oras ng pag-alis ng bus, and maraming nagpapasalamat na pinakita natin na puwede naman pala 'yun mangyari dito. So, kaya ko lang siya kinikuwento kasi, halimbawa, with your industry, puwede 'yun gawin eh. Puwede 'yun gawin na magkaroon ng shuttle service na ang mga stops niya mga BPO sites, ang mga stops niya BPO sites na 'yung mga stops sinisiguro natin na dadaan doon pagkatapos ng duty saka, you know, maasikaso 'yung mga schedule.

    Pero ito 'yung detalye. Pero 'yung mas overarching theme kasi, how can we make safe public transport more accessible to you guys, especially, in the light of the pandemic? Especially, when we want, you know, given the pandemic, given the transmissibility. Papaano natin 'yun masisiguro? 'Yung sinasabi mo, how do we make sure na safe pa din, safe pa din lahat? Ako, dapat talaga gobyerno din 'yung magsiguro na, you know, our first line of defense is in ensuring that everyone is fully vaccinated, given their booster shots. Ano ba 'yung datos natin ngayon? Only 56% of our people are vaccinated. Only 7% got their booster shots already.

    So ito, making sure really that the healthcare services are free and accessible for all, the necessary public services are open 24/7 or at least, have extended operating hours. 'Yung testing is accessible to all. At any time that you need to be tested, you can be tested. And when I say this, I mean especially that we need to accommodate employees of your industry who work past normal government office hours. This also means incentivizing vaccinations of people with [opt 26:15] to comply more instead of simply enforcing them with punitive measures.

    So ang daming puwedeng gawin, Leo. Ang daming puwedeng gawin pero If I become President, I will not, I will not roll-out these plans without you in the team, meaning to say, without representatives of the industry in the team. Kasi, as I have said, meron akong alam pero ang alam ko is nowhere near 'yung alam niyo. And I feel like, you know, we will be able to better serve the industry kung kayo– sa inyo mismo nanggagaling. And dapat sa inyo mismo nanggagaling 'yung solusyon, kami lang 'yung tumutulong na, you know, we are able to accomplish what you recommend government should do.

    JACK MADRID: Thank you very much Leo for the question and Madam Vice President.

    LEO VILLA: Thank you Madam Vice President.

    JACK MADRID: We have time for– if you can spare us another 10 minutes, Madam Vice President. We have three more questions.

    VP LENI: Okay.

    JACK MADRID: I'd like to call, Rachel Bayares to ask the next question. Rachel, are you there?


    JACK MADRID: Okay, hi.

    RACHEL BAYARES: Hi, good morning.

    VP LENI: Hi.

    RACHEL BAYARES: Hi, marhay na aldaw Madam.

    VP LENI: Wow, marhay na aldaw Rachel.

    RACHEL BAYARES: Yes, I live in Libmanan po. Taga Libmanan po ako.

    VP LENI: Oh, wow!

    RACHEL BAYARES: Yes po. I'm from the BPO Industry and ang pinaka question po namin– kasi po, we work shifting schedules. Paano po maa-assure na we have access to, you know– although po na-discuss niyo na po ito, nagulat nga po ako kasi bago pa man po namin natanong, meron na kayong foresight. Nasagot niyo na pero just the same, it's my honor to ask this question on behalf of my colleagues.

    Paano po ma-aassure na we have access to these government offices? Kasi po, although we can access them online pero for whatever reasons, ang hirap po nilang ma-access. Hindi ko po alam dahil connected ito sa internet, minsan po 'yung website nila hindi available. So, paano po? Nahihirapan po kami na sometimes– ako po day shift po ako so, minsan kailangan pong mag-half day kasi po hanggang four o'clock and most of the offices are closed. Paano na lang po 'yung mga galing sa graveyard shift? Paano po 'yung imbes na matutulog na lang sila, kailangan pa po nilang– pupunta pa po sa mga offices, pipila, gutom, puyat. Paano po ma-aassure po na we have access to these government offices na hindi po sobrang hirap po para sa aming mga BPO employees? Salamat po.

    VP LENI: Actually Rachel, in all my discussions with members of the industry– representatives of your industry, lagi itong natatanong. Lagi itong tinatanong and you know I feel for you, na itutulog mo na lang, kailangan mo pang pumila kung saan. And maraming mga bagay ang puwede nating gawin. 'Yung pinakaunang bagay, siguraduhin natin na all government services can be accessed virtually. Talagang i-improve 'yung e-government services. Ang iba okay na, ang iba, mas maraming hindi pa. Meaning to say, kailangan mo pang pumunta. Halimbawa, pag nag-apply ka ng passport, pag nag-apply ka ng driver's license, pag kukuha ka ng birth certificate, everything. While puwede kang mag-apply online, kinakailangan mo pa ding pumunta. And kailangan na tayong mag-device ng way na hindi na ito kailangan, 'yun 'yung number one.

    'Yung number two, make sure na merong mga essential services na available 24 hours. Meaning to say, halimbawa, pag sinabi kong essential services, halimbawa, magpapa dentista ka, di ba? Kung magpapa-dentista ka, halimbawa ano ka, graveyard shift, lalabas ka ng ano ba, anong oras ba kayo lumalabas, alas siete ng umaga?

    RACHEL: 6:00 po.

    VP LENI: So, tulog na tulog ka na pero dahil kailangan mong magpa-dentista hindi ka talaga matutulog kasi kailangan mong magpa-dentista. So, sa akin ano ito, mas focused, mas strategic na planning. Papaano ba natin sisiguraduhin na may mga pockets na available services in certain hubs na people who go out of their work do not have to spend so much number of hours just to access services.

    Una ko itong narinig sa Cebu when I went, na kinukuwento nila na sobrang hirap for them, na talagang ang isa-sacrifice mo, tulog. Pero again magagawa lang namin ito pag kasama namin kayo sa pagplano kasi we can't do this all over the country, all at the same time. Meaning to say, kailangan hanapin natin nasaan ba 'yung concentration ng mga workers na merong mga graveyard shift? So, doon tayo maglalagay ng mga centers na siguro, it doesn't have to be government, but you know we can incentivize the private sector. We can incentivize the private sector to make this their project.

    We have been doing a lot of work with the chambers of commerce. We have been doing a lot of work with the medical community. And ang experience namin in the last five and a half years, pag nakita lang nila 'yung need to do certain things, sobrang willing sila to take the extra mile. So sa akin, actually excited ako Rachel about this, kasi pag na pull-off natin ito kahit we do pilot areas muna in the different parts of the metro, ang laking bagay na. Di ba, malaking bagay na siya.

    RACHEL: Salamat po.

    JACK MADRID: Thank you very much. Thank you for all the questions. Madam Vice President, we can take two more questions please and we will make this very fast. So, the next one we will call in is Olive. Olive please make your question short so that the Madam can answer, thank you.

    OLIVE: Hi. Thank you, Jack.

    VP LENI: Hi, Olive.

    OLIVE: Hi. Magandang umaga po VP Leni. Thank you for sharing with us your expected draft that you expected to change this on further discussions with our industry. I will take a little shift in terms of perspective, because my question is, when elected, what are the three things that you will ask all BPO employees, regardless of rank, to do in order to contribute to building a better economy for all of us?

    VP LENI: Nako baka kulang 'yung isang araw Olive. Pero 'yung sa akin siguro i-tweak ko ng kaunti. Siguro ano 'yung expectations ko? Ano 'yung expectations ko from you, all of you?

    Ako ang expectation ko talaga we are able to build a vibrant team– government and representatives from your sector, so that– with the expectation that this team will, as I have said earlier, not just untie all the knots, pero be able to plan policies that will boost the industry even more. With the realization na, 'yung BPO industry talaga will propel our economy to greater heights. So, 'yung sa akin as I have said earlier, I do not know a lot of things, I know some of the things, pero I really think it is the duty of government to ensure that there is a mechanism for this particular team to come into fruition. Meaning to say, hindi siya stamping pad na kinukonsulta lang kayo every now and then. Pero 'yung mechanism where in 'yung policy making talaga will come from your ranks. Pag sinabing will come from your ranks, not just the leaders of the industry but [audio cut 00:34:28 - 00:34:42] been doing ever since I became Vice President.

    'Yung OVP naman has been very short on mandate and resources but we were able to do so much because we were able to provide this platform. Ang platform namin is Angat Buhay. We deal with so many different organizations and we have been so successful in leveraging our partnerships to be of help. And you know, if I become President, this is also the kind of government that I will continue to push: a government that partners very very actively with the private sector, and a government that realizes its role.

    Para sa akin 'yung gobyerno dapat hindi siya masyadong regulatory kasi may tendency 'yung ibang opisina na parang ang feeling niya ang obligasyon niya mag-regulate nang mag-regulate. Para sa akin hindi 'yun eh. Para sa akin dapat 'yung gobyerno mas nagbibigay siya, mas empowering. Ang gobyerno siya 'yung nagpe-pave ng way para– huwag niyang masyadong papakialaman 'yung private sector. Pero sinisiguro niya lang na 'yung private sector is getting all the support it needs. So, siguro 'yung shift na pwede niyong asahan from my administration that government will not be an opponent, that government in fact, will be your supporter every step of the way.

    OLIVE: Maraming Salamat po.

    JACK MADRID: Thank you very much. Thank you for the question. Madam Vice President, unfortunately, your team has informed me that you really have to go.

    VP LENI: Because I have a 10 o'clock. Sorry about that, Jack. They were also signaling me that it's already 10 o'clock.

    JACK MADRID: On behalf of the IT-BPM industry, and the 1.4 million strong Filipino work force, we want to thank you for giving us one hour of your time. We are encouraged by your knowledge and sensitivity to the industry's needs, so we want to thank you very much, Madam Vice President.

    VPLENI: Thank you, Jack. I should be the one thanking you. It is always a big opportunity for me to be able to listen to everything that the industry is going through, knowing that this will be very helpful in the next chapter of the life of our country. So, I'm excited to work with you every step of the way.

    JACK MADRID: Thank you very much po. We will see you again.

    VP LENI: Thank you everyone.


    [END 00:37:20]

    Posted in Transcripts on Feb 28, 2022